Case Studies
Engagements delivered by Crystal Lotus, and earlier work by the architects and engineers on the team.
Delivered by Crystal Lotus
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Third-Party Risk and Due Diligence Portal
Compliance due diligence on Experience Cloud, five client implementations from one configurable codebase. Support tickets fell to under a tenth of the legacy system; due diligence cycles run 40 to 50% shorter.
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Data Residency for Regulated Records
Country-level data residency on Experience Cloud, live in China. We designed both sides: the Salesforce components and the residency service the client hosts in its own cloud.
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AWS Cost Optimisation for a B2B SaaS Data Platform
About 40% lower AWS spend across four optimisation waves, each with a performance guardrail agreed before anything changed.
Team Experience
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Sales Cloud and CPQ Console for a Global Publishing Company
A daily call list built from priority and callback dates, click-to-dial from the console, outcomes logged in the utility bar, and the opportunity and quote created from the last order when a call goes well. Reps handled substantially more contacts per day, by the client's own account.
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Loan Application Portal for a Lender to Healthcare Practitioners
Applicants, co-borrowers and five internal teams working a staged application, with credit bureau, KYC, eligibility, bank verification and third-party loan integrations. Loan processing time roughly halved.
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Partner and Supplier Portal on Service Cloud
Categories by user type and region, cases from the portal and by email, regional queues, SLA milestones that pause while the customer is asked for information, two-stage escalation. Six developers and two QA to release in four months.
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Test Management Migration from Micro Focus ALM to Jira
Hundreds of heavily customised projects with fifteen years of history, millions of records and terabytes of attachments, moved with a purpose-built engine that reconstructed audit traceability. Three pilots, then waves by business unit, with the legacy licence bill retired.
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DevOps Toolchain on EKS for a 20,000-Person Engineering Organisation
Jira, Confluence, GitLab, Nexus and SonarQube consolidated as tenants on one highly available platform with single sign-on. Upgrades without maintenance weekends and a run cost roughly a third lower.
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On-Premises Kubernetes Platform with Automated Upgrades
A 57-node cluster running hundreds of microservices on the client's own hardware, with an idempotent upgrade pipeline that moves a version in an afternoon with no downtime, run by a team of six.
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AWS Well-Architected Reviews and Resilience Remediation
Framework reviews for a UK telecommunications provider, followed by the remediation work the reviews called for.
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AWS Cost Optimisation for a UK Telecommunications Provider
A cloud financial operations programme: visibility, accountability and a cadence of savings work across the provider's AWS estate.
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